Agenda Day 1

8:50 am - 9:00 am Chair's Opening Remarks

Digital Identity Leaders Morning

9:00 am - 9:30 am Identity as Infrastructure: What 2026 Demands of Leaders

Key Takeaways:

- Digital identity is now legislated, scrutinised and mission-critical.

- What government and enterprise leaders must prioritise across authentication, access governance and trust. 

Key Takeaways

 - Updates from NSW Government regarding Digital Identity

 - Navigating how digital identity policy translates into service delivery for citizens

 - The role of community trust and public communication in digital identity adoption

 - Where NSW sits in the national Digital Identity roadmap and what comes after 2026 

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Laura Christie

Government Chief Information and Digital Officer, Deputy Secretary Digital.nsw
NSW Department of Customer Service

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Elizabeth Mildwater

Secretary
NSW Department of Customer Service

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Greg Wells

Chief Executive Officer
Service NSW

10:00 am - 10:20 am Speed Networking

A fast-paced, structured session designed to maximise the number of meaningful connections you make. 

10:20 am - 10:50 am How ACIC Is Embedding Digital ID Into Police Checking Services

Jeremy Johnson - Executive Director Policing Information and Checking Services, ACIC

Key Takeaways:

 - ACIC’s implementation of Digital ID within Police Checking Systems

 - Updates to their contracts for services who can carry out checking systems

 - How high-assurance identity verification is transforming the accuracy and speed of police checks

 - Managing privacy obligations and data minimisation while increasing digital integration 

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Jeremy Johnson

Executive Director Policing Information and Checking Services
ACIC

10:50 am - 11:20 am Fireside Chat: Making the AGDIS Private Sector Opening Work for Industry

Rick Iversen - Product Management Lead I ConnectID, AP+

Key Takeaways:

 - How ConnectID is working to bridge the peer-to-peer commercial exchange model with the government's centralised broker architecture 

 - What industry, policymakers and network operators each have within their control to ensure the conditions are primed for adoption 

 - The commercial incentives and barriers that will determine whether private sector participation scales 

 - Where liability sits when trust frameworks span both government and commercial identity providers 

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Rick Iversen

Product Management Lead I ConnectID
AP+

11:20 am - 11:50 am Morning Recharge in the Expo

Fuel up, connect, and explore. Your chance to grab a coffee, meet solution partners, and spark new conversations across the Digital Identity and IAM community. 

Interactive Discussion Groups

11:50 am - 12:20 pm IDG A: AI in Authentication: Where Do You Draw the Line?

How far should automation go in identity decisioning before governance pushes back?

11:50 am - 12:20 pm IDG D: Driving Enterprise Identity Transformation at Scale
How leading enterprises are modernising identity platforms to improve agility, enable digital trust, and support complex business models and customer ecosystems

11:20 am - 11:50 am IDG B: Rethinking IAM for a Decentralised, Risk-Aware World

How organisations are modernising IAM to manage identities, roles, and access across distributed environments, hybrid workforces, and evolving threat surfaces. 

11:50 am - 12:20 pm IDG E: Machine Identity Is Now the Majority
APIs, bots and AI agents: How do you govern what you can’t manually review? 

11:20 am - 11:50 am IDG C: Fraud-Resistant Identity Without Killing Experience
Stopping scams and synthetic IDs without creating onboarding friction. 

11:50 am - 12:20 pm IDG F: Scaling What Works: From Pilots to Ecosystem Adoption
How to move from localised innovation to scaled solutions: Tackling procurement, change management, and ecosystem-wide implementation challenges. 

12:50 pm - 1:50 pm Lunch Break & VIP Hosted Lunches

Join us in the expo hall for a relaxed networking lunch with the full Digital Identity and IAM community. Connect with peers, explore the exhibition, and recharge for the afternoon ahead. For invited guests, exclusive VIP lunches will run concurrently, bringing senior leaders and select partners together for high-impact conversations in a more intimate setting.

DIW Executive Boardroom - Strategy Behind Closed Doors

No sales pitches. No distractions. Just candid, strategic conversations with the decision-makers shaping the future of identity, trust, and digital service delivery. 

Topics Discussed:
 - AI governance in authentication decisions 
 - Assurance levels in live environments 
 - Regulator expectations in 2026 
 - Board-level identity risk reporting 
Authentication & Access Under Real-World Pressure 

1:50 pm - 2:20 pm Centralised, Decentralised or Federated? The IAM Architecture Decisions That Actually Matter
Aidan Turner - Manager - Identity and Access Management, Downer

Key Takeaways

 - Not a theoretical debate. Real trade-offs between control, agility and assurance in 2026.

 - How to evaluate which architecture model fits your organisation's risk profile and regulatory obligations

 - Common failure points when organisations migrate between identity architectures mid-programme

 - What high-performing organisations are getting right that others are still missing 

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Aidan Turner

Manager - Identity and Access Management
Downer

2:20 pm - 2:50 pm Modernising IAM Without Breaking Production
Gopal Arun - Head of Identity and Access, NSW Department of Education

Key Takeaways

 - Incremental upgrade paths for legacy-heavy environments, avoiding the multi-year rewrite trap. 

 - How to sequence modernisation work so critical services remain available throughout the transition

 - Governance structures that keep stakeholders aligned when timelines and budgets are under pressure

 - Real examples of phased IAM transformation 

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Gopal Arun

Head of Identity and Access
NSW Department of Education

2:50 pm - 3:20 pm Authentication Signals to Real Enforcement

Key Takeaways:

 - Decisions, not just alerts and dashboards

 - How to define policy thresholds that trigger enforcement without generating excessive false positives

 - Integrating authentication signals across identity providers, SIEMs and access management platforms

 - Building auditability into automated enforcement so decisions can be reviewed and challenged 

Identity Under Attack: Governance, Response & Recovery

3:50 pm - 4:20 pm Panel Discussion: The Digital Identity & Authentication Arms Race

Arun Singh - Chief Information Security Officer, Tyro

Key Takeaways:

 - Why getting your identity foundations right early creates a competitive advantage.

 - How cross-functional alignment between Digital, Security and FinCrime accelerates outcomes.

 - What it takes to stay ahead in an endless arms race with sophisticated fraudsters.

 - The role of threat intelligence sharing across sectors in keeping pace with evolving attack vectors 

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Arun Singh

Chief Information Security Officer
Tyro

4:20 pm - 4:50 pm Harnessing Intelligent Detection to Stay Ahead of Identity Fraud

Joe Varkey - Principal Security Architect, AIA Australia

Key Takeaways:

 - Strategies to correctly integrate AI while maintaining robust frameworks

 - How to use automated intervention without sacrificing auditability or introducing new points of failure 

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Joe Varkey

Principal Security Architect
AIA Australia

4:50 pm - 5:20 pm Panel Discussion: Governing Identity Across Enterprise

Reema Roche - Senior Manager, Information Technology Security Risk, --

Key Takeaways:

 - Who owns identity risk? 

 - How to align cyber, IAM, privacy, fraud and digital transformation under one accountable framework.

 - How to identify gaps before they become crises, and what recovery looks like when it does.

 - How to implement upgrades to existing systems in a streamlined manner. 

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Reema Roche

Senior Manager, Information Technology Security Risk
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5:20 pm - 6:50 pm Drinks Reception

Round off day one with the full Digital Identity and IAM community over drinks and canapés, the conversations that start here are often the most valuable.