CX Leaders Guide: How You Can Enable Excellent CX & EX in Today’s Working Environment

Tuesday, 23 February 2021 | (Singapore Time) | Virtual Interactive Discussion Group (VIDGs)

The VIDGs have been specifically structured to promote in-depth discussion amongst 5-6 industry leaders, led by 1 expert moderator (a total of 2 rounds). This intimate setting provides the opportunity for CX industry leaders to share key learnings and gain practical insights to drive excellent CX and EX in today’s work-from-anywhere business world.

In this discussion group, you will explore: 

• Understanding what CX and EX looks like in the pandemic-era, and how it is different
• Navigating critical challenges in ensuring the delivery of consistent – and excellent – customer support and service
• Supporting your remote workforce holistically to drive productivity
  

HOW IT WORKS:
This by-invite-only discussion group will have about 6 – 8 CX leaders, led by an expert moderator. The intimate setting provides the opportunity for the leaders to engage in in-depth discussions around a particular challenge they are faced with.

HOW TO REGISTER:
This event is exclusive and limited seats are available. Please contact Terence.wu@iqpc.com.sg directly for more information

SELECT YOUR TIME SLOT:

• First round: 2:00pm – 3:00pm (Singapore time)
• Second round: 3:30pm – 4:30pm (Singapore time)

Moderated by:

Ranjeet Mani
Solutions Consultant

Rescue by LogMeIn is a remote support solution that empowers companies to not only meet but also exceed customer needs and expectations in an increasingly connected world. With Rescue’s rich feature set and banking-grade security, companies can safely deliver best-in-class customer support across all products. Rescue customers have seen positive results across the board, including an average increase of 23% first call resolution, a rise of 15 points in their NPS score and a 10% reduction in average handling time. For more information, visit www.logmeinrescue.com.