When will I receive my conference material?
Your conference handouts will be distributed on the first morning of the conference (unless otherwise stated in the event program). Additional conference material will be made available on a temporary website after the event. You will be provided with access details for this website at the conference.
When should I pay for the conference?
Payment must be received prior to the conference.
How should I pay for the conference?
Payment can be made online by credit card.
Are the meals included?
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.
Can I register onto a workshop at the conference venue?
Yes, you may register onto workshops on site and our registration personnel will be happy to help you.
How many attendees will be at my conference?
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
How can I get to the venue?
The hotel phone number is listed within the conference information. Once registered, you will receive a Hotel & Conference Venue Location Map. Details are also available on the Venue & Accommodation page
page. Please contact us if you require any further information or assistance.
What should I wear?
The dress code at the conference is business casual. The speakers usually come in business attire.
If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.
Delegate Substitutions and Cancellations
Will I receive any information from you in the mail?
After the conference, from time to time, you may receive brochures on related topics..
I just confirmed my attendance. What's next?
Delegates: We’ll be in touch to complete your attendee profile. About 6 weeks out from the Exchange, you will receive communication from the operations manager with full logistical details. More details can be found on our delegate journey page.
Solution Providers: About 6 weeks out from the Exchange, you will receive communication from the operations manager with full logistical details including discounted accommodation details, shipping information, upcoming deadlines etc. Find out more on our solution provider journey page.
What if I'm new to the Exchange?
Strap in for an exciting event! In the lead up to the exchange, a team member will be in contact with you to help with your session selections, in order to personalise your agenda. That way you know you will be making the most of the event! When you arrive on site, you will also be given a welcome pack with all the information you will need!
How do I book my accommodation?
Delegates: We’ve got you! Our operations manager will be in touch to collect your travel information and will make accommodation arrangements for you at the event venue.
Solution Providers: Group rates at the event venue will be listed on the venue & accommodations page once they’re available. Feel free to contact the operations manager to find out further details.
When do I make meeting selections?
All meeting selections are made through the event portal. You will receive access about 4 weeks out from the Exchange. The portal will be open for 1 week so please make your selections by the deadline. We base meeting matching off of mutual matches and your order of preferences as priority.
Are meals included?
Yes! For all Exchange events, breakfast, lunch, and refreshments are included. There’s also cocktail hour with heavy hors d’oeuvres on Monday evening and a group sit down dinner on Tuesday for attendees to make the most of their experience.
What should I wear?
Dress code at the Exchange is business casual but there’s nothing wrong with dressing to impress!
What should I bring?
We’ll have everything related to the event when you check-in. Remembering to bring lots of business cards is always important. A lot of our attendees also like to bring their own devices to help with note taking.
Will I receive Presentations after the event?
Of course! 1 week after the event, approved presentations will be made available on the event website for download, alongside the attendee list and on-site photos.
My schedule changed and I need to cancel :(
Did something come up? No worries. Call us at 02 9229 1000 or email firstname.lastname@example.org
and we’ll get you sorted. You can always use your business development contact or audience development manager to communicate these changes as well. Here’s our cancellation policy
If you have any special needs, disabilities, and/or dietary restrictions, let us know so we can make everything comfortable for you.
Still have Questions?