The Critical Infrastructure Focus-Day brings together customer insights, analytics and data executives from recognizable brands across multiple industries. Customer analytics empowers insights at the vital crossroads of data science and marketing analytics to better understand the composition, needs and happiness of the customer while providing increased returns to the enterprise.

The one day track addresses executives' needs to streamline communications, maximize the 360 view of the customer and demonstrate true ROI across channels. Customer analytics leaders are making smart decisions on customer relationship and retention by aligning analytics to customer life cycles - getting the right information at the right stage of journey. This involves deploying the right mode - when to centralize, when to hub and spoke and when to have centers of excellence.

Meet the speakers